Refund Policy

If the software does not work on your computer and we cannot fix it for you within 24 hours of your purchase, you can request a full refund.

If a product is taken down or detected and we cannot restore it during your plan, we will refund the unused portion of your plan or extend it at your choice.

Change of mind after the software has been downloaded and activated.

Bans or restrictions issued by a game publisher while using the software.

Not meeting the published system requirements (Windows 10/11 64-bit, 8GB RAM) — check the requirements panel and the compatibility checker on the product page before buying.

Sharing your licence with others, which ends your access without a refund.

Message us in the Nexus Discord within 72 hours of your purchase, with your order reference and a short description of the problem.

Support replies are usually within a few hours; the team is online around the clock.

Approved refunds go back to the payment method you used at checkout. Banks and card issuers typically take 5 to 10 business days to show the money back on your statement.